Refund policy

Last updated: October 15, 2026 · Piece Verse

At a glance

  • Missing, incorrect, or damaged parts are replaced free and shipped within 48 hours of confirming your request — no return needed. Requests accepted within 15 days of delivery.
  • Unopened sets can be returned within 30 days of delivery for a refund.
  • Approved refunds go back to your original payment method within 2–3 business days of us receiving the item.

Missing, incorrect, or damaged parts

If your set arrives with a missing, incorrect, or damaged part, we replace it free of charge. Requests are accepted within 15 days of delivery. You do not need to return anything. Email support@pieceverse.com or use our Missing parts request form with your order number, the set name, and a clear photo showing the issue. Once we confirm your request, we ship the correct part(s) within 48 hours.

This covers manufacturing and packing errors on our side. It does not cover parts lost or damaged after delivery through normal use, or components deliberately altered or removed.

Returns — 30 days, unopened sets

You can return a set within 30 days of delivery for a full refund. To be eligible, the item must be:

  • Unopened, with the inner bags sealed and the set not assembled
  • In the original box, with all original tags, labels, and packaging intact
  • In the same condition it arrived in

Once we receive and inspect the returned item and confirm it meets these conditions, we refund your original payment method within 2–3 business days. If an item does not meet these conditions, we will contact you before making a final decision.

Package lost, stolen, or damaged in transit

If your tracking stops updating or your package appears lost, stolen, or damaged in transit, contact support@pieceverse.com with your order number and any supporting details (tracking status, delivery photos, or a carrier report). We will help you file a claim with the carrier.

How to start a request

All requests — replacement parts or returns — start the same way: email support@pieceverse.com with your order number. Please do not send items back without contacting us first.